Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at waqasstore8@gmail.com. Please note that returns will need to be sent to the following address: Apartment 1403 Main road Dubai
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at waqasstore8@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at waqasstore8@gmail.com.

Return & Refund Policy

At 3brothers.shop, we want you to be satisfied with your purchase. Please review our return and refund policy below.

Returns

  • Returns are accepted within 7days of receiving your order.

  • Items must be unused, unworn, and in original condition, with all packaging and tags intact.

  • Proof of purchase (order number or receipt) is required.

  • Certain items may be non-returnable, including clearance items, gift cards, or personalized products (if applicable).

How to Request a Return

  • Contact us through our website with your order number and reason for return.

  • Once approved, return instructions will be provided.

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

  • Refunds are processed after the returned item is received and inspected.

  • Approved refunds will be issued to the original payment method.

  • Processing time may take 5–10 business days, depending on your payment provider.

  • Original shipping fees are non-refundable, except in cases of damaged or incorrect items.

Damaged or Incorrect Items

  • If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

  • Include clear photos and your order details so we can resolve the issue quickly.

  • In such cases, we will offer a replacement or full refund at no additional cost.

Exchanges

  • Exchanges are subject to product availability.

  • If an exchange is not available, a refund will be issued instead.

Late or Missing Refunds

  • If you haven’t received your refund, please check with your bank or payment provider first.

  • If the issue persists, contact us with your order details.